If the headset is working properly on a different device, the issue is possibly due to a defective computer or device audio port.Įnsure the device is plugged in directly to a PC and not a USB hub.įor wireless headsets, ensure it is fully charged and turned on. Use the headset on a different computer to further isolate the issue. The drivers are automatically installed on the computer after a restart.
Restart the computer to completely uninstall the drivers. Right-click on “Speakers (Realtek High Definition Audio)” and select “Uninstall device”. Type in “Device Manager” and hit enter. 
Press Windows key + S on the keyboard to open the Search bar. Note: If the earpiece works once the software is disabled, reinstall the software and restart the computer. Alternatively, open the 7.1 Surround Sound app and click on the "Turn ON" or "Turn OFF" button. Perform a test by playing any audio from the computer.Ĭheck if 7.1 Surround Sound (applicable to 7.1 Surround Sound headsets only) and/or THX Spatial software is installed on the PC.ĭisable 7.1 Surround Sound or THX Spatial.Ĭlick on the 7.1 Surround Sound icon in the system tray and click the slider to turn it on or off. Adjust the levels so the left and right have the same volume levels. Go to the “Levels” tab and click “Balance”. Go to the “Playback” tab then right-click on “Realtek High Definition Audio” and select “Properties”. Click “Sound Control Panel” under “Related Settings”. Right-click on the speaker icon on the System tray and select “Open Sound settings”. It is the default device if it has a green checkmark on it.Ĭheck the balance audio settings in Windows. 
Right-click on the system's onboard audio playback device, for example, Realtek High Definition Audio, and select “Set as Default Device”. Under “Related Settings”, click “Sound Control Panel”. 
Right-click on the speaker icon on the system tray and select “Open Sound settings”. Check the audio ports and audio jack for any dirt or debris.Ĭonfirm that the audio jack is plugged in properly.įor headsets with a splitter cable, ensure the connection between the splitter cable and the headset’s audio jack is secure and not loose.įor headsets with in-line volume or headset volume controls, ensure it is not set too low.Įnsure the system volume is not set too low or muted.Įnsure the device is set as the default playback device.
0 kommentar(er)
